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Know;Your;Business;to
Grow;Your;Business
In the mortgage business, re- maining in the know about your company’s operations and about
the industry can help you be a better broker or originator. You should
be familiar with your company’s policies, your employees and your employer, and the ever-evolving laws of
the mortgage industry. It’s also wise
to know a lot about one particular
topic and a little about many others
within the industry. Understanding
yourself thoroughly also will help you
make better decisions.
Know your company
Familiarize yourself with your company’s policies to better understand
your own role and responsibilities. this
knowledge enables you to share prob-lem-solving strategies when issues
arise and also can help you aid your
company’s growth.
Understanding your company’s pro-
cedures and policies also gives you a
clearer sense of your company’s vision
and how you should act accordingly.
this can help eliminate misunderstand-
ings regarding job responsibilities.
When you know your organization’s
guidelines, you can perform your job
with respect and dignity.
Know your employees
If you are a manager, get to know your
employees. When you know them, you
understand their strengths and weaknesses. You also know how to interact with them in a way that helps them
best use their strengths to produce
their highest quality of work.
Listen to your employees. You want
them to feel that they can approach
you with any problems or questions
that may arise.
Know what motivates your employees, too. Understand what inspires
them to give their full effort. perhaps
you could treat your department or co-workers to lunch when they bring in
new accounts or offer commission for
files they help close.
As an employee, you should also get
to know your employer. this will create
a more comfortable work environment
for you. When you know your employer,
you also know best when and how to
approach them, whether you have a
personal problem or have a solution to
an ongoing issue.
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It is extremely important to follow the
law. Not only will you be deemed liable
for any laws you break, but your employer also can be held responsible.
Ensure all your licenses stay up-to-date.
take as many continuing-education
courses as you can and stay informed
on any new and changing laws within
the industry. Your knowledge will set
you apart from others in your field.
By staying informed on industry
rules and regulations, you may become seen as an expert within the
mortgage industry and can start
teaching others what you know. Your
knowledge can bring greater attention
to you and your company.
Ensure that your employees also
maintain their certificates, licenses and
educational requirements. Encourage
them to read trade articles and magazines. Share any new information you
find that will expand their knowledge
and help them to better abide by the law.
With a complete understanding of
the ever-evolving laws regulating the
mortgage industry, your employees
can more successfully and lawfully assist their clients.
Know one topic deeply
Regardless of your job, you should have
a wealth of knowledge about one particular topic. Become an expert in one
specific area by focusing your work in
that area. In-depth knowledge about
one topic will make you invaluable to
your company.
Also maintain some awareness of
other topics related to the mortgage
By Gary Opper
president
approved Financial Corp.
industry. that way, if someone seeks
your advice, you’ll have some understanding of the item being discussed
and can share a solid opinion. When
you know something about everything,
you become better-rounded and in turn
can better serve your company.
Know yourself
Understanding yourself is one of the
most-important aspects of being in
the know. You know yourself better
than anyone.
Understanding your own strengths
and weaknesses will help you identify the right line of work and the right
place for you in a company. If you know
you’re good at customer service, for instance, you may pursue a sales position. If you know you’re good at public
speaking, you may volunteer to present
at an upcoming conference.
When you know your best attributes,
you can locate the place best suited for
you within the mortgage industry and
understand how to better excel in your
organization. •
Gary Opper is president of Approved
Financial Corp., a licensed mortgage lender
in Weston, Fla. He also does mortgage
consulting. He is a certified public accountant and has a certified-financial-planner
license. Opper is a member of the National
Association of Mortgage Brokers, the
Florida Association of Mortgage Brokers and
the American Institute of Certified public
Accountants. Reach him at (954) 384-4557 or
opper@approvedfinancial.com.
