Corporate NMLS #166487
We’re a mortgage company
founded by loan officers –
with loan officers in mind.
+ Our executive team speaks your language
and keeps originators’ best interest in mind.
+ We pride ourselves on innovative thinking and
new ideas are both encouraged and rewarded.
+ Our coaching culture holds managers accountable
for making you more successful, which helps
us build the best loan officers in the business.
Let us show you why
It’s Easier Here at Service First.
Contact Megan Douat – Senior Sales Recruiter
Visit JoinServiceFirst.com for more information
In Production Over
the Last 4 Years
20 Years of Excellent
25 Locations and
#7 for Government Loans
and #13 for Conventional
Loans in DF W Metro*
*Based on 2017-Q2 data from CBMI Mortgage Market Share Report
“AMCs must ensure a personal connection to
appraisers in the field.” Practice (USPAP), Fannie Mae and
Freddie Mac requirements and all
applicable state and federal laws as
well as client guidelines;
n Ensure they are licensed and/or
certified in the states where they
work, carry comprehensive errors-and-omission insurance and provide background checks as needed; and
n Provide work samples and references.
Appraiser partners are valued members
of the AMC team. A quality AMC will
offer a documented welcome and on-
boarding process, including a service-
level agreement as well as a registration
and user guide to access an appraisal
AMCs also develop screening and ongoing assessment processes and benchmarks to measure and track performance
for their appraiser partners.
A quality AMC assigns an appraisal
order to the best appraiser using
a specific set of factors — which
include an assurance of geographic
competency, proximity to the subject
property, license level, education,
appraisal-quality history, turn-time
performance and capacity at the time
of order assignment.
Additionally, AMCs should offer
strategies to appraisers to improve
efficiencies and increase work volume.
Recognition of appraisers who are
committed to excellence in service
and quality is an important part of the
partnership. Individuals who continually complete high-quality appraisals
should receive assignment priority and
rewards for reaching new milestones.
To fully support appraiser partners,
AMCs should have both client-services
and appraiser-management teams that
have been trained in consumer protection, appraiser independence and
the USPAP. The client-services team
works on the front lines with clients
and appraisers maintaining detailed
knowledge of the appraisal pipeline
and client requirements.
AMCs also must ensure a personal
connection to appraisers in the field.
Business partnerships thrive when that
connection is in place. Electronically
updating appraiser profiles and documents is a necessary component of
getting the job done right, but so too
is the ability to work together as a team.
The appraiser-management team
whose primary role is to assist appraisers with managing their profiles also
continually recruits appraisers for
the AMC. This team addresses any
appraiser-related issues, assuring the
partner they are respected and will be
A quality-assurance team should be
comprised of licensed and certified
appraisers with decades of appraisal
experience, both on the road and as
in-house reviewers. This will help to further ensure quality appraisal services.
The best appraiser partners deserve
the best in appraiser management.
n n n
By consistently providing the highest-quality work and exceptional customer
service, a successful AMC and appraiser
partnership can raise the standard
of excellence and public trust in the
mortgage profession. This will ensure
an AMC’s clients can meet compliance
standards and reduce risk while borrowers, and the mortgage originators
assisting them, are well-served by both
the AMC and the appraiser. n
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