Robotic process automation can
reduce costs and improve service
By Russ Gould
Vice president, product and solutions marketing, Kofax
Illustration by Dennis Wunsch
Digital transformation can mean different things to different people, particularly in the
diverse financial-services realm. Loan-processing centers may focus on eliminating
paper while retail mortgage companies might be more concerned with developing
omni-channel strategies featuring strong mobile presences.
Whatever the path, creating a digital future starts with defining desired results and
establishing clear business goals. For mortgage originators, and the companies they
work for, this might include improving customer experiences, increasing revenues,
reducing costs, or mitigating risk. In addition, a strategic digital vision must consider
both front- and back-office operations, so it is important for originators to be involved
in setting this vision.
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