from a partner you can trust.
The most trusted choice is a mortgage lender with staying power
Innovation and change are transforming the lending experience for our
customers, while our products, relationships, and culture form a mortgage
brand with staying power. Our sustained commitment to mortgage
lending leadership is matched by our recognition as a World’s Most Ethical
Company® by the Ethisphere Institute, three years in a row. Partner with us
as we blend what works in mortgage lending with what’s to come.
Recognized by Freddie Mac as one of the top originators of Freddie Mac
Home Possible® mortgages.
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“World’s Most Ethical Companies” and “Ethisphere” names and marks are registered trademarks of Ethisphere LLC. This document is not a Consumer Credit
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U.S. Bank overview
• 6th largest
• 5th largest U.S.
commercial bank with
more than $416 billion
in assets and a loan
portfolio of $255 billion
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Scotsman Guide Residential Edition | ScotsmanGuide.com | March 2018
on negative reviews. Finally, they will
provide robust tools for fostering relationships with referral partners.
Loan originators are only as good as
the personnel who support their business endeavors, so finding a company
with strong corporate support departments, such as extensive operations
teams, in-house marketing, competent
compliance advisers, well-trained information technology groups and knowledgeable secondary market teams,
is critical to finding success. Keep in
mind that one size does not fit all, so a
company’s support structure must be
customer and originator reviews?
Does it facilitate relationships with
Companies that provide exceptional
Investing in culture
service for their sales force — as well as
their customers — will be able to pos-
itively answer all these questions and
more. They will promote expedient
loan processes through short process-
ing times and set the industry stan-
dard for underwriting turn times. They
will offer a variety of loan programs to
meet the diverse needs of their grow-
ing clientele. They will value clear and
consistent communication with bor-
rowers and loan originators at all lev-
els of the organization. They will have
positive customer reviews from a range
of sources (including current employ-
ees), and will take immediate action
flexible to adjust to the varied working
styles and approaches of different sales
professionals and business channels.
Another factor to consider when
looking for a new mortgage home
is the type of culture the company
has cultivated. As the hiring environment becomes more competitive, it is
becoming necessary for employers to
offer additional perks to employees.
Mortgage companies that take the
time to develop a positive environment
that promotes service and support at
all levels will be more likely to recruit
and retain top talent.
Many companies offer health incentives like gym memberships, for example, or provide company break rooms
stocked with snacks and amenities.
Some companies organize outings,
parties and employee-appreciation
events. Others emphasize giving back
to their communities through service
opportunities and local sponsorships.
Whether it’s an awards trip for top
producers or monthly office-birthday
celebrations, companies that focus on
developing an appealing company culture show they value employee satisfaction. This is a critical component to
finding a positive work environment.
The final key to consider when comparing cultures at potential mortgage
companies is the type of management
style found within the organization.
Every initiative, attitude, value and
standard begins at the top and makes
its way down throughout the company.
Originators should look for organizations led by individuals who strive to be
better, recognize the talent and ideas
of others, applaud success, encourage
growth, regularly evaluate company
progress and identify areas of improvement. A successful mortgage company
is led by an accessible executive team
that is willing to pivot quickly to address
shifting market conditions and the
needs of their originators, while maintaining a standard of excellence.
n n n
Despite the shifting sands of the mortgage industry, many companies have
developed business models that can
weather even the strongest storms.
With investments in technology, infrastructure, support staff and positive
company cultures, these companies
will emerge as the top recruiters and
leaders in the field. They also are the
types of mortgage companies that
ambitious, smart and talented originators should be seeking when determining where to build their futures. n
President and chief operating officer
Castle & Cooke Mortgage LLC
The Greek philosopher Heraclitus taught that the only
constant in life is change. This principle is certainly evident
in the housing industry and can be seen everywhere from
rising interest rates to decreasing inventory. Although these
changes are an expected part of the mortgage business,
they can, at times, create a challenging environment to
find consistent success, and some originators may get
caught alone in the refinance desert searching for a
purchase-mortgage oasis. ➤
Photo ustratonby Karen Stechen
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