be developed to reflect the linear flow of the loan-origination process: What do you need to know, why
is it important and how do you navigate the process?
Development takes time. The investment of financial and personnel resources, and the time earmarked
for development, requires executive buy-in. Fortunately, leading forward-thinking companies are increasingly making that investment to better serve their
n n n
So, if you are considering upgrading your training or
employee-development programs, consider the three
Ts — talk, tech and train. The end result should be
a well-rounded training system utilizing the most
advanced technology, communications strategies
and methodologies, all working together to enable a
natural and efficient process to get to the closing table.
Integrated learning with easily accessible on-demand
tech tools along with strategic communications training
will foster a seamless learning environment for grooming top mortgage originators. n
A program that includes online webinars and on-demand training sends a signal that your company
values its employees’ time. Gone are the days of flying
everyone in for a three-day on-site training program,
where “information overload” is more likely than actual
retention of knowledge.
Plus, the ability to track engagement with various
classes or segments and provide interactive video
elements allows developers to become creative. Now
that programs can be developed utilizing platforms
like Adobe Captivate and HTML5, training has gone
mobile, and employees can be reached on whatever
technology suits them best, whether they prefer a
laptop, a tablet or, thanks to responsive design of the
newer platforms, even the ubiquitous smartphone.
Additionally, the decision-tree nature of the newer
eLearning systems allows for more customized training. Adults are receptive to learning information in
different ways. Some prefer to read and answer questions, while others engage with video segments.
Providing information in the way someone learns best,
and on the tech with which they are most comfortable,
exponentially increases knowledge absorption.
Niche loan programs are especially suited for this
type of training. With specific qualification require-
ments, timelines and even processes that may shift as
new regulations affect specialized programs, interac-
tive training that is updated regularly and designed in
small blocks to enhance retention helps create a cul-
ture of learning and keeps loan originators current on
their varied menu of mortgage products.
Some training programs provide the ability to earn
certifications for niche programs like renovation loans
or one-time close, so consumers know the loan officer
is “certified” and knowledgeable to offer those specific
loans. The web-based nature of such interactive training systems allows for the flexibility needed by today’s
professionals as well.
Employees can login and learn 24 hours a day, as
their schedules dictate. Additional benefits of a robust
online training structure include the following: It can
aid in material retention, measure gaps in understanding, be used to assess team-training needs and even
provide course feedback.
Providing a training system that allows mortgage
originators to get up to speed on a specialized loan
program at 8 a.m. on a Saturday morning, for example, requires a huge investment. And technology
platforms of any kind cannot be built overnight. So
getting it right matters. Learning platforms should
<< Human continued from Page 114 “So, if you are upgrading your training or
employee-development programs, consider
the three Ts – talk, tech and train.”