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Focus: Technology
Every month, Scotsman Guide zooms in on a particular industry
topic that is essential to the collective knowledge of residential
mortgage professionals. This month’s focus is on technology.
Read past Scotsman Guide articles online for insight into various
strategies related to technology.
Software ‘robots’ can automate the lending process,
but business always begins with people
Throughout history, advances in technology, and the subsequent impact and
change to daily life that they affect, have caused humans a fair amount of angst
and anxiety. This has been particularly true in the information age, with technology
disrupting many tried-and-true industries.
Today, mortgage originators are looking at software “robots” that can match
borrowers with loans in seconds with the same distrust and fear that NASA’s
human computers viewed the punch-card computer in the early days of
the space program. Many advancements have resulted in better service
delivery, because technology can make performing rote tasks easier, faster
and cheaper. In higher-touch industries, however, humans can adapt by
partnering with technology to elevate product or service delivery and to
streamline the process. >>
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Editor’s Pick
“Embrace Technology or Risk Being Replaced,”
Stephanie W. Casper, March 2018
sctsm.in/CasperRES0318
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