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<< Generation continued from Page 90
mentoring. This includes reverse mentoring — where
millennial and Gen Zers mentor older generations
about such things as technology.
Studies show that the multi-generational workforce responds positively when individuals are actively
involved in decisionmaking. The major steps companies can take include research, brainstorming, specific planning, resource allocation, analysis, fine-tuning
and launch, with ongoing tracking.
In the research and planning stages, engage everyone. Let boundaries and hierarchies go. This helps
generate more ideas and enthusiasm for your action
plan, since people will see their ideas being implemented, even if not in total. Give abundant praise,
particularly to millennials and Gen Zers.
Provide specific timelines for action and regular updates to all. Transparency is highly valued. Make course
corrections as required. Repeat the survey at regular
intervals to track progress. Add new questions as the
younger generations advance in the organization.
Where the organization comes up short, set measurable goals for improvement. The training should
include more personal interaction and require
What can be done
So what does this mean for mortgage companies?
What should leaders in the industry do with this information? During these tumultuous times, the mortgage industry can be a positive agent of change and
improve its image as having the potential for providing long-term careers.
To get there, start reviewing external data and
best practices and then conduct an internal survey to
build your own plan. Identify the skills that are most
important to the future success of your business. Ask
employees to rate how confident they are about their
individual skills in each area, on a 1-to- 10 scale.
Have a separate question where they are asked to
rank those same skills in order of importance to being
successful in the company. Comparing the two can
help determine future training curricula.
What company values and attributes do they rank
highest? How do they rank the effectiveness of different means of communication used internally by the
company? What other areas should be considered?
What social media channels do they use and how
frequently? Then, have them rank each area of communication and social media channels in order of
importance to the company’s success.
Companies need to develop plans to demonstrate
they are committed to helping every individual grow.
The Harvard Business Review has many case histo-
ries on the importance of continuing education and
phone-free sessions. One creative approach that fits
with younger generations is to use short, entertaining
videos to reinforce key lessons and facts.
Make sure everyone understands why they do the
work they do, and how it impacts the bigger picture.
Create shared values. Develop in-person and online
training programs. Provide regular feedback. The approach demonstrates an important trait valued by the
younger generations: You are interested in their future
and committed to helping them grow.
n n n
Involving every generation ensures the sharing of
institutional knowledge, best practices and reinforcing core values and organizational pride while adding
new technology intelligence from younger generations. Harnessing the power of multiple generations
can build a more collegial environment, enhance
collaboration, create better-defined action plans for
training and career development, and help organizations grow with an energized, results-oriented culture
and stronger team ethic. n
“Make sure everyone understands
why they do the work they do, and
how it impacts the bigger picture.”